Maple Healthcare

028 6772 1566

Patient Information

We like to keep you as up to date with our practices – please find a series of links to update your details, information on additional services and other useful information to keep you informed.

How to Register

Freedom of Information

The Freedom of Information (FOI) Act was passed on 30 November 2000. It gives a general right of access to all types of recorded information held by public authorities, with full access granted in January 2005. The Act sets out exemptions to that right and places certain obligations on public authorities.

FOI replaced the Open Government Code of Practice, which has been in operation since 1994.

Our full publication scheme is available to read here

Data Protection and FOI – how do the two interact?

The Data Protection Act 1998 came into force on 1 March 2000. It provides living individuals with a right of access to personal information held about them. The right applies to all information held in computerised form and also to non-computerised information held in filing systems structured so that specific information about particular individuals can retrieved readily.

Individuals already have the right to access information about themselves (personal data), which is held on computer and in some paper files under the Data Protection Act 1998.

The right also applies to those archives that meet these criteria. However, the right is subject to exemptions, which will affect whether information is provided. Requests will be dealt with on a case by case basis.

The Freedom of Information Act and the Data Protection Act are the responsibility of the Lord Chancellor’s Department. A few of its strategic objectives being:

  • To improve people’s knowledge and understanding of their rights and responsibilities
  • Seeking to encourage an increase in openness in the public sector
  • Monitoring the Code of Practice on Access to Government Information
  • Developing a data protection policy which properly balances personal information privacy with the need for public and private organisations to process personal information

The Data Protection Act does not give third parties rights of access to personal information for research purposes.



Access to Medical Records

The practice is registered and complies with the current GDPR regulations.  Any request for access to notes by a patient, patient’s representative or outside body will be dealt with in ... [continue] Access to Medical Records


Caring for Carers A carer is someone who regularly provides a substantial amount of care for example a young person under 18 looking after a parent/brother/sister, looking after a relative ... [continue] Carers

Ear Wax

Ear Wax We do not routinely ‘syringe ears’. Ear wax is normal and if there is a bit of a build up of ear wax we recommend using olive oil ... [continue] Ear Wax

Generic Drugs

As a practice, we follow the Health and Social Care Board’s advice to prescribe generically. Generic prescribing means that the drug you have been prescribed will be under it’s ‘real’ ... [continue] Generic Drugs

How to Register

You can register by bringing along your NHS medical card or completing a form available from reception. Please note that we will require proof of address (utility bill/rental agreement etc.).To ... [continue] How to Register

Palliative Care Transport

The patient is not asked to pay for the service, however the provision of the services relies on donation/ fundraising, according service users are asked to make a donation according ... [continue] Palliative Care Transport

Patient Survey

Yearly we send out a questionnaire to a selection of patients to see how satisfied (or dissatisfied) you are about the services we provide. Because we send the Questionnaires at ... [continue] Patient Survey

Physical Activity Referral Scheme

The practice is involved in the Physical Activity Referral Scheme which provides a route for GPs and Nurses to refer appropriate patients to their local Leisure Centre for supervised exercise ... [continue] Physical Activity Referral Scheme

Practice Boundary

Our Practice Boundary is a 10 mile radius north of Lisnaskea to where it meets the Fermanagh border, then following this border south to where it crosses Upper Lough Erne ... [continue] Practice Boundary

Privacy Policy and Cookies

Privacy policy This website uses cookies A cookie is a small file, typically of letters and numbers, downloaded on to a device (like your computer or smart phone) when you ... [continue] Privacy Policy and Cookies

Protect antibiotics so they can protect you!

“Against colds and flu, there’s nothing antibiotics can do” Antibiotics are important medicines that help fight serious infections caused by bacteria, such as, meningitis, pneumonia and sepsis. But they don’t ... [continue] Protect antibiotics so they can protect you!

Suggestions and Compliments

We take complaints very seriously. If you would like to make a complaint regarding the surgery or the services we offer, please contact the Practice Manager Mrs Maria Nugent-Murphy by ... [continue] Suggestions and Compliments

Support for young people and families

Support for young people and families If you are struggling with emotional issues as a young person there is a lot of help out there. Counselling is provided in all ... [continue] Support for young people and families

Updating your Details

If you change name, address or telephone number, please let our receptionists know by calling or writing to us. If you move outside the practice area you may need to ... [continue] Updating your Details

Using this Website

The medical information on this website, and on any sites linked to from this website, gives general advice only and SHOULD NOT be used as a substitute for the personal ... [continue] Using this Website

Zero Tolerance

Zero Tolerance Policy The NHS operates a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect ... [continue] Zero Tolerance