Whist the majority of our patients are very respectful, thankful and kind towards our Reception Team there are a small number of exceptions to this. Every day General Practice staff across the UK receive verbal, and sometimes physical abuse from the very people they are trying to help. This abuse must stop. It is not ok for our staff to be subjected to aggressive and abusive language when they are doing their job. The words that patients use stay with our staff long after they have finished their shift. Some become hardened to it, some think it’s part of the job. Others go home and cry, some might leave because they just can’t face another day of rude and aggressive language.
Please watch this video which has been made by staff from UK general practices and remember, we are always doing our best often in very difficult and challenging circumstances with limited resources.